Can I recharge my eSIM?
Yes, access your CityXerpa profile in the 'My eSIMs' section, select the eSIM you want to recharge,
How many eSIMs can I install?
You can buy and install as many eSIMs as you want.
Can I install the same eSIM on multiple devices?
An eSIM can only be installed on one device, but a device can have several eSIMs installed.
Will my teleoperator charge me to install an eSIM?
You don't need to worry, your teleoperator won't charge you any extra fees to install our eSIM.
Can I request a refund for my eSIM?
A refund for an eSIM will only be processed if there is an error with the CityXerpa
Does my eSIM expire?
Yes, an eSIM can expire for various reasons: Our eSIMs have a limited validity of 7, 15,
