{"id":4247,"date":"2020-08-20T11:27:39","date_gmt":"2020-08-20T11:27:39","guid":{"rendered":"https:\/\/cityxerpa.com\/preguntas-frecuentes\/"},"modified":"2020-09-30T09:30:57","modified_gmt":"2020-09-30T09:30:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/cityxerpa.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<p><div id=\"clientes\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-margin-top:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><p><strong style=\"font-size: 18px !important;\">Clientes<\/strong><br \/>\n\u00bfEres cliente de CityXerpa? Si no encuentras lo que est\u00e1s buscando, <a href=\"https:\/\/cityxerpa.com\/es\/contacto\/\" target=\"_blank\" rel=\"noopener noreferrer\">contacta con nosotros<\/a>.<\/p>\n<\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#f6f4f5; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #f6f4f5; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 1px;width: 1px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 19px;}.fusion-accordian  #accordian-1 .panel-title a{font-size:20px;font-family:\"CityXerpaSemi\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"CityXerpa\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #383838;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #383838;}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #383838; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4540 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 es CityXerpa?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/alex\/\" title=\"Entradas de alex\" rel=\"author\">alex<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T14:39:01+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4540\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4540\" href=\"#collapse-1-4540\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 es CityXerpa?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4540\" aria-labelledby=\"faq_1-4540\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Los ritmos de vida agitados en los que vivimos han convertido el tiempo en un bien escaso. Al menos una vez al d\u00eda escuchamos un &#8220;<em>no tengo tiempo<\/em>&#8220;.<br \/>\nBuscando soluci\u00f3n al problema, nace\u00a0<strong>CityXerpa, tu h\u00e9roe a domicilio<\/strong>. Simpatizando con los &#8220;sherpas&#8221;, los porteadores del Himalaya, CityXerpa desarrolla una comunidad de mensajeros independientes conocidos como &#8220;Xerpas&#8221;. Est\u00e1n 100% a tu disposici\u00f3n:\u00a0<strong>e<\/strong><strong>ntregan lo que quieras, donde quieras, cuando quieras, en menos de 1 <\/strong><strong>h.<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4538 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 puedo pedir?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:18:35+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4538\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4538\" href=\"#collapse-1-4538\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 puedo pedir?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4538\" aria-labelledby=\"faq_1-4538\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Cuando decimos &#8216;lo que quieras&#8217;, significa &#8216;lo que quieras&#8217;, todo lo que se te pase por la mente: la compra de la semana, el env\u00edo de un paquete, comprarte un regalo, imprimir un trabajo, la cena del viernes&#8230; \u00bfNo te lo crees? \u00a1Ponnos a prueba!<br \/>\n<i>*No transportamos animales<\/i><br \/>\n<i>*Lo que pidas tiene que caber en la mochila del Xerpa (40x40x30cm).<\/i><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4539 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo hago un pedido?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:18:28+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4539\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4539\" href=\"#collapse-1-4539\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo hago un pedido?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4539\" aria-labelledby=\"faq_1-4539\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u00a1Muy f\u00e1cil!<\/p>\n<ul>\n<li>Elige un producto de una de nuestras categor\u00edas o escribe lo que quieras en la categor\u00eda &#8220;pide lo que quieras&#8221;. <\/li>\n<li>Ind\u00edcanos la direcci\u00f3n de entrega. <\/li>\n<li>\u00a1&#8230;Y listo! Tu Xerpa se encargar\u00e1 de tra\u00e9rtelo.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4537 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCu\u00e1nto cuesta el servicio?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:02:06+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4537\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4537\" href=\"#collapse-1-4537\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1nto cuesta el servicio?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4537\" aria-labelledby=\"faq_1-4537\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>El coste de env\u00edo se especifica a la parte superior de la pantalla de cada establecimiento. Este se basa en la distancia recorrida respecto el lugar de entrega y el establecimiento.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4536 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfA d\u00f3nde llega CityXerpa?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:20:08+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4536\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4536\" href=\"#collapse-1-4536\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfA d\u00f3nde llega CityXerpa?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4536\" aria-labelledby=\"faq_1-4536\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>CityXerpa ofrece servicio Andorra, concretamente en Sant Juli\u00e0 de L\u00f2ria, Andorra la Vella, Escaldes-Engordany, La Massana, Ordino y Encamp.<\/p>\n<p>\u00bfNo llega nuestro servicio donde vives? \u00a1Queremos llegar!Env\u00edanos la solicitud de la parroquia o pueblo donde vives a <a href=\"https:\/\/cityxerpa.com\/es\/descobreix-xerpa\/\">aqu\u00ed<\/a> e intentaremos llegar lo antes posible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4535 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfPuedo elegir la hora de entrega?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:16:29+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4535\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4535\" href=\"#collapse-1-4535\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfPuedo elegir la hora de entrega?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4535\" aria-labelledby=\"faq_1-4535\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u00a1Por supuesto! Una vez seleccionado el\/los producto\/s tienes la opci\u00f3n de recibir el pedido en el momento (aprox. 45 min) o programarlo para la hora y el d\u00eda que necesites<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4534 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfA qu\u00e9 hora est\u00e1is disponibles?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:20:37+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4534\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4534\" href=\"#collapse-1-4534\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfA qu\u00e9 hora est\u00e1is disponibles?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4534\" aria-labelledby=\"faq_1-4534\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Nuestro servicio est\u00e1 disponible de 9.00h a 23.00h de lunes a domingo.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4533 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo funcionan las devoluciones?&#8230;\u00bfy de productos comprados?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:17:47+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4533\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4533\" href=\"#collapse-1-4533\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo funcionan las devoluciones?&#8230;\u00bfy de productos comprados?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4533\" aria-labelledby=\"faq_1-4533\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En el caso de productos comprados en la secci\u00f3n de &#8220;pide lo que quieras&#8221;, el Xerpa act\u00faa como mensajero y realiza la compra en tu nombre. De modo que t\u00fa contin\u00faas siendo el comprador y consumidor final del producto. Cualquier devoluci\u00f3n o queja acerca del producto, se realizar\u00e1 directamente en el comercio por parte del consumidor sin involucrar al Xerpa.<\/p>\n<p>En el caso de devoluciones o quejas a establecimientos con vinculo con CityXerpa, contacta con nuestro Departamento de Atenci\u00f3n al Cliente, a trav\u00e9s del apartado de contacto de la app o de la web y lo gestionemos directamente con el establecimiento.<\/p>\n<p><em> *Para que la devoluci\u00f3n sea efectiva, el reembolso puede tardar una media de 5-10 d\u00edas laborables seg\u00fan la entidad bancaria. <\/em><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4530 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 tipos de tarjetas acept\u00e1is?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T15:26:26+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4530\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4530\" href=\"#collapse-1-4530\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 tipos de tarjetas acept\u00e1is?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4530\" aria-labelledby=\"faq_1-4530\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Aceptamos tarjetas Visa, MasterCard y American Express.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-5926 clientes pedidos \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 pasa si no estoy disponible cuando deban entregar el pedido?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-04-29T16:14:34+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-5926\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-5926\" href=\"#collapse-1-5926\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 pasa si no estoy disponible cuando deban entregar el pedido?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-5926\" aria-labelledby=\"faq_1-5926\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En el caso de pedidos de la categor\u00eda Comida, si en el momento de la entrega no est\u00e1s en casa o no contestas al repartidor, el personal encargado de la entrega llamar\u00e1 a nuestro Departamento de Atenci\u00f3n al Cliente y este contactar\u00e1 contigo para poderlo solucionar. Si no hemos obtenido respuesta transcurridos 5 minutos, CityXerpa se reserva el derecho a no abonar la devoluci\u00f3n del pedido.<\/p>\n<p>Si tu pedido es de la categor\u00eda Tiendas y no est\u00e1s disponible en el momento de la entrega, CityXerpa guardar\u00e1 tu pedido hasta que nos sea posible operativamente volver a programarla para entreg\u00e1rtela o proceder a devolverte el importe.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4529 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCuando va a llegar mi pedido?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:21:07+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4529\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4529\" href=\"#collapse-1-4529\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCuando va a llegar mi pedido?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4529\" aria-labelledby=\"faq_1-4529\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En la pantalla de \u201cpedido en marcha\u201d podr\u00e1s seguir paso a paso el lugar en el que se encuentra tu pedido, as\u00ed como ver una estimaci\u00f3n de la hora de entrega. Cuando tengas un Xerpa asignado, podr\u00e1s seguirlo a tiempo real y comunicarte con \u00e9l para cualquier duda. Si se prev\u00e9n retrasos, se comunicar\u00e1 en la aplicaci\u00f3n o Atenci\u00f3n al Cliente se pondr\u00e1 en contacto contigo. Normalmente, nuestro tiempo de entrega estipulado es de 45 min.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4528 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfFaltan productos en el pedido, es err\u00f3neo o hay productos en mal estado?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:18:05+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4528\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4528\" href=\"#collapse-1-4528\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfFaltan productos en el pedido, es err\u00f3neo o hay productos en mal estado?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4528\" aria-labelledby=\"faq_1-4528\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En este caso, ponte en contacto con nuestro Departamento de Atenci\u00f3n al Cliente a trav\u00e9s del apartado de contacto de la app o de la web. Tambi\u00e9n puedes enviar un e-mail a <a href = \"mailto:support@cityxerpa.com\">support@cityxerpa.com<\/a> y contactaremos contigo enseguida con una soluci\u00f3n.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4525 clientes \"><span class=\"entry-title rich-snippet-hidden\">Quiero cancelar mi pedido<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:17:55+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4525\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4525\" href=\"#collapse-1-4525\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quiero cancelar mi pedido<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4525\" aria-labelledby=\"faq_1-4525\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si el pedido todav\u00eda no se ha empezado a preparar o si se trata de un &#8220;el que quieras&#8221; y todav\u00eda no se ha sido asignado a un Xerpa, podr\u00e1s cancelar tu pedido. Si el pedido est\u00e1 prepar\u00e1ndose o de camino, pero aun as\u00ed quieres cancelarlo, lo puedes hacer a trav\u00e9s del apartado de &#8220;contacto&#8221; de la app o la web. De todos modos, tendr\u00e1s que asumir los costes de transporte y\/o de los productos que ya hayan sido elaborados o comprados.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4524 clientes \"><span class=\"entry-title rich-snippet-hidden\">Tengo un c\u00f3digo promocional, \u00bfc\u00f3mo lo utilizo?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:17:39+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4524\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4524\" href=\"#collapse-1-4524\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Tengo un c\u00f3digo promocional, \u00bfc\u00f3mo lo utilizo?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4524\" aria-labelledby=\"faq_1-4524\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En el resumen de pedido, antes de finalizar la compra, puedes introducir tu cup\u00f3n clicando en &#8220;a\u00f1adir cup\u00f3n&#8221;.<\/p>\n<p><i>*La caducidad y condiciones de los c\u00f3digos promocionales se indican en la secci\u00f3n de (i) informaci\u00f3n del propio cup\u00f3n.<\/i><\/p>\n<p><i>* La validez y caducidad de los c\u00f3digos promocionales pueden estar sujetos a cambios sin previo aviso por parte de CityXerpa seg\u00fan las exigencias de las campa\u00f1as promocionales.<\/i><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4505 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo solicito una factura?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:17:31+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4505\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4505\" href=\"#collapse-1-4505\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo solicito una factura?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4505\" aria-labelledby=\"faq_1-4505\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Primero tendr\u00e1s que rellenar los datos de facturaci\u00f3n en el apartado <i>&#8216;Datos de facturaci\u00f3n&#8217;<\/i> que encontrar\u00e1s en tu perfil. Una vez rellenados, dirigirte a <i>&#8216;Mis pedidos&#8217;<\/i> y selecciona el pedido del cual quieres solicitar la factura y pulsa el bot\u00f3n <i>&#8216;solicitar factura&#8217;<\/i>. Recibir\u00e1s autom\u00e1ticamente la factura al correo electr\u00f3nico vinculado a tu perfil de CityXerpa.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4511 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfEs seguro a\u00f1adir mi tarjeta de cr\u00e9dito?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:04:58+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4511\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4511\" href=\"#collapse-1-4511\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfEs seguro a\u00f1adir mi tarjeta de cr\u00e9dito?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4511\" aria-labelledby=\"faq_1-4511\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Nuestra plataforma de pago es totalmente segura. Trabajamos con RedSys con el fin de garantizar tu seguridad y la privacidad de tus datos. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4504 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo cambio la direcci\u00f3n de correo electr\u00f3nico?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:17:23+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4504\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4504\" href=\"#collapse-1-4504\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo cambio la direcci\u00f3n de correo electr\u00f3nico?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4504\" aria-labelledby=\"faq_1-4504\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No se puede modificar la direcci\u00f3n de correo electr\u00f3nico. Por eso es necesario que al crear el perfil utilices la direcci\u00f3n correcta para poder recibir toda informaci\u00f3n, tal y como promociones, las facturas de tus pedidos (en el caso que lo desees) o para que nos podamos poner en contacto con para cualquier duda o incidencia.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4502 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo identifico mi pedido?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:23:38+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4502\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4502\" href=\"#collapse-1-4502\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo identifico mi pedido?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4502\" aria-labelledby=\"faq_1-4502\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Para identificar tu pedido debes dirigirte a tu perfil en la secci\u00f3n <strong> &#8216;mis pedidos&#8217; <\/strong> y seleccionar el pedido que quieres identificar. Una vez seleccionado, ver\u00e1s en la parte superior una codificaci\u00f3n de n\u00fameros precedida por un <strong>#<\/strong>. Aquel es el n\u00famero de identificaci\u00f3n de tu pedido.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4503 clientes \"><span class=\"entry-title rich-snippet-hidden\">\u00bfTengo que dar propina a los repartidores?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:10:28+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4503\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4503\" href=\"#collapse-1-4503\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfTengo que dar propina a los repartidores?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4503\" aria-labelledby=\"faq_1-4503\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u00a1Como t\u00fa quieras! Si est\u00e1s contento con el servicio, tienes esa posibilidad. Puedes d\u00e1rsela en efectivo o bien a trav\u00e9s de la app cuando se finaliza el pedido. La propina a trav\u00e9s de la app la reciben directamente los repartidores.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4507 clientes \"><span class=\"entry-title rich-snippet-hidden\">Supermercado, quiero cancelar o modificar mi pedido<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:16:53+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4507\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4507\" href=\"#collapse-1-4507\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Supermercado, quiero cancelar o modificar mi pedido<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4507\" aria-labelledby=\"faq_1-4507\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si el pedido no est\u00e1 en proceso a\u00fan, podr\u00e1s cancelarlo. Si el pedido est\u00e1 prepar\u00e1ndose o de camino, pero a\u00fan as\u00ed quieres cancelarlo, lo puedes hacer a trav\u00e9s del apartado de \u201ccontacto\u201d de la app o la web, pero deber\u00e1s asumir los costes de transporte y\/o de los productos que ya hayan sido elaborados o comprados.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4510 clientes \"><span class=\"entry-title rich-snippet-hidden\">Supermercado, \u00bfC\u00f3mo funciona?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:17:15+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4510\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4510\" href=\"#collapse-1-4510\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Supermercado, \u00bfC\u00f3mo funciona?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4510\" aria-labelledby=\"faq_1-4510\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>El supermercado te permite hacer una <b>compra express<\/b> entregada en un plazo de 45 min con un m\u00e1ximo de 10 productos y compra m\u00ednima de 8\u20ac, o bien tu <b>compra grande programada<\/b> para entregar en franjas de 2 horas con un m\u00ednimo de 10 productos y una compra m\u00ednima de 30\u20ac.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4509 clientes \"><span class=\"entry-title rich-snippet-hidden\">Supermercado, \u00bfHas tenido alguna incidencia con alg\u00fan producto?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:17:07+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4509\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4509\" href=\"#collapse-1-4509\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Supermercado, \u00bfHas tenido alguna incidencia con alg\u00fan producto?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4509\" aria-labelledby=\"faq_1-4509\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En este caso, ponte en contacto con nuestro Departamento de Atenci\u00f3n al Cliente a trav\u00e9s del apartado de contacto de la app o de la web. Tambi\u00e9n puedes enviar un e-mail a support@cityxerpa.com. Nuestro equipo de Atenci\u00f3n al Cliente estudiar\u00e1 el caso y se pondr\u00e1 en contacto contigo.<\/p>\n<p><em> <\/em><em> *Para que las devoluciones sean efectivas, tardan una media de 5-10 d\u00edas laborables seg\u00fan la entidad bancaria.<\/em><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4508 clientes \"><span class=\"entry-title rich-snippet-hidden\">Supermercado, \u00bfNo tenemos productos disponibles?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:24:42+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4508\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4508\" href=\"#collapse-1-4508\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Supermercado, \u00bfNo tenemos productos disponibles?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4508\" aria-labelledby=\"faq_1-4508\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En caso de no tener alg\u00fan producto solicitado, se le notificar\u00e1 autom\u00e1ticamente por e-mail indicando los productos no disponibles y el importe de la devoluci\u00f3n de los mismos.<\/p>\n<p>En el caso de querer la sustituci\u00f3n del producto por otro similar, puede aplicar la opci\u00f3n en la p\u00e1gina del resumen de su cesta antes de pagar. Se realizar\u00e1 la sustituci\u00f3n, la modificaci\u00f3n del importe (en caso necesario) y se le enviar\u00e1 un e-mail con los cambios mencionados. Si la opci\u00f3n no est\u00e1 seleccionada, CityXerpa no gestionar\u00e1 ninguna sustituci\u00f3n.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4506 clientes \"><span class=\"entry-title rich-snippet-hidden\">Supermercado, \u00bfQu\u00e9 pasa si no estoy en casa?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:27:27+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4506\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4506\" href=\"#collapse-1-4506\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Supermercado, \u00bfQu\u00e9 pasa si no estoy en casa?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4506\" aria-labelledby=\"faq_1-4506\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si en el momento de la entrega de la compra no est\u00e1s en casa, el personal encargado del reparto llamar\u00e1 a nuestro Departamento de Atenci\u00f3n al Cliente y \u00e9ste contactar\u00e1 contigo con el fin de poder concretar una nueva hora de entrega seg\u00fan disponibilidad. En este caso, se aplicar\u00e1 un cargo de 7,50\u20ac extra y CityXerpa no se har\u00e1 responsable de los productos susceptibles a estropearse.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"partners\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><p><strong style=\"font-size: 18px !important;\">Partners<\/strong><br \/>\n\u00bfQuieres entrar a formar parte de CityXerpa pero todav\u00eda tienes alguna duda? \u00a1Te las resolvemos!<\/p>\n<\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-2 .fusion-panel { border-color:#f6f4f5; }.fusion-faqs-wrapper #accordian-2 .fusion-panel:hover{ border-color: #f6f4f5; }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 1px;width: 1px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-2.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 19px;}.fusion-accordian  #accordian-2 .panel-title a{font-size:20px;font-family:\"CityXerpaSemi\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-family:\"CityXerpa\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: #383838;}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #383838;}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #383838; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4515 partners-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 beneficios tiene mi negocio si est\u00e1 en CityXerpa?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:25:21+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4515\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4515\" href=\"#collapse-2-4515\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 beneficios tiene mi negocio si est\u00e1 en CityXerpa?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4515\" aria-labelledby=\"faq_2-4515\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li><b>Crecimiento:<\/b> Captaci\u00f3n de nuevos clientes, ofrecer servicio a domicilio, aumentar tus ingresos, canal de venta alternativo\u2026 <\/li>\n<li><b>Agilidad:<\/b> Gestionar los pedidos v\u00eda impresora m\u00f3vil, seguimiento de ventas y control de facturaci\u00f3n v\u00eda web. <\/li>\n<li><b>Publicidad:<\/b> Nosotros te creamos las promociones, descuentos y acciones de marketing en los diferentes canales que tenemos, alcanzando as\u00ed a todos nuestros usuarios.<\/li>\n<li><b>Despreocupaci\u00f3n:<\/b> \u00a1Nosotros nos encargamos de todo el proceso! 0 preocupaciones y \u00a1muchas ventajas!<\/li>\n<p><\/ ul><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4514 partners-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCualquier negocio puede formar parte de CityXerpa?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:18:51+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4514\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4514\" href=\"#collapse-2-4514\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCualquier negocio puede formar parte de CityXerpa?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4514\" aria-labelledby=\"faq_2-4514\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u00a1Todos sois bienvenidos! Restaurantes, panader\u00edas, florister\u00edas, tiendas de electr\u00f3nica, perfumer\u00edas, tiendas de ropa, cafeter\u00edas, tiendas de dulces, librer\u00edas, estancos\u2026 y cualquiera otro comercio que se te pase por la cabeza. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4513 partners-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCu\u00e1l es el horario de trabajo?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:18:44+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4513\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4513\" href=\"#collapse-2-4513\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1l es el horario de trabajo?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4513\" aria-labelledby=\"faq_2-4513\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>CityXerpa acepta pedidos realizados entre las 09.00h hasta las 23:00h de lunes a domingo. El horario de venta de los establecimientos dentro de la app es libre, siempre que est\u00e9 dentro del horario laboral de CityXerpa.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4512 partners-es \"><span class=\"entry-title rich-snippet-hidden\">\u00bfLlegamos a cualquier parroquia?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T14:58:58+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-4512\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-4512\" href=\"#collapse-2-4512\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfLlegamos a cualquier parroquia?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-4512\" aria-labelledby=\"faq_2-4512\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>CityXerpa ofrece servicio Andorra, concretamente en Sant Juli\u00e0 de L\u00f2ria, Andorra la Vella, Escaldes-Engordany, La Massana, Ordino y Encamp. Los partners adheridos se ubicar\u00e1n en una de las zonas mencionadas y sus pedidos se podr\u00e1n entregar a todas las zonas donde ofrecemos el servicio.<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"xerpas\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><p><strong style=\"font-size: 18px !important;\">Xerpas<\/strong><br \/>\n\u00bfQuieres trabajar con nosotros? Si ya has revisado los requisitos pero te queda alguna duda, puedes encontrarlo aqu\u00ed.<\/p>\n<\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-3 .fusion-panel { border-color:#f6f4f5; }.fusion-faqs-wrapper #accordian-3 .fusion-panel:hover{ border-color: #f6f4f5; }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 1px;width: 1px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-3.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 19px;}.fusion-accordian  #accordian-3 .panel-title a{font-size:20px;font-family:\"CityXerpaSemi\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-family:\"CityXerpa\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: #383838;}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: #383838;}.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #383838; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-3\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4523 repartidores \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQui\u00e9nes son los Xerpas?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:25:59+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4523\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4523\" href=\"#collapse-3-4523\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQui\u00e9nes son los Xerpas?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4523\" aria-labelledby=\"faq_3-4523\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Es la comunidad de mensajeros independientes de CityXerpa. Ellos son los encargados de darte todo lo que desees.<\/p>\n<p>\u00bfQuieres ser Xerpa? Rellena el formulario que te adjuntamos a continuaci\u00f3n y nos pondremos en contacto contigo. Formulario: <a href=\"https:\/\/cityxerpa.com\/es\/xerpas\/\"> www.cityxerpa.com\/es\/xerpas <\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4522 repartidores \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCu\u00e1l es el proceso para ser Xerpa?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-19T12:49:13+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4522\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4522\" href=\"#collapse-3-4522\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1l es el proceso para ser Xerpa?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4522\" aria-labelledby=\"faq_3-4522\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Hemos creado una p\u00e1gina dedicada a los Xerpas donde encontrar\u00e1s un formulario para que puedas explicarnos detalles sobre ti. Una vez recibamos tu formulario, nos pondremos en contacto para conocernos en persona y comprobar que tienes todas las caracter\u00edsticas de un aut\u00e9ntico Xerpa. Si es as\u00ed, te entregaremos el material necesario para que puedas empezar a trabajar con nosotros. Formulario:<a href=\"https:\/\/cityxerpa.com\/es\/xerpas\/\"> www.cityxerpa.com\/es\/xerpas <\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4521 repartidores \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 beneficios tiene ser Xerpa?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:19:30+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4521\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4521\" href=\"#collapse-3-4521\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 beneficios tiene ser Xerpa?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4521\" aria-labelledby=\"faq_3-4521\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li><b>Flexibilidad de horarios.<\/b> Nos adaptamos a ti. <\/li>\n<li><b>Te puedes desplazar con tu propio transporte.<\/b> Con el que est\u00e9s m\u00e1s c\u00f3modo: bici, coche, dirigible &#8230; <\/li>\n<li><b>Guiado por GPS.<\/b> Si no te conoces todas las calles no es un problema. Nosotros ponemos toda la tecnolog\u00eda a tu disposici\u00f3n para que no te pierdas.<\/li>\n<li><b>Remuneraci\u00f3n garantizada.<\/b> Remuneraci\u00f3n fija por turno y variable por cada pedido entregada. <\/li>\n<li><b>Atendido en todo momento<\/b> por nuestro equipo de central.<\/i>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4520 repartidores \"><span class=\"entry-title rich-snippet-hidden\">Tendr\u00e9 un contrato de trabajo?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T14:50:33+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4520\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4520\" href=\"#collapse-3-4520\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Tendr\u00e9 un contrato de trabajo?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4520\" aria-labelledby=\"faq_3-4520\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Nuestros Xerpas tienen un contrato fijo como trabajador o por turnos seg\u00fan sus intereses y disponibilidades y, cotizan a la seguridad social como tal.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4519 repartidores \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 horas puedo trabajar?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:19:20+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4519\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4519\" href=\"#collapse-3-4519\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 horas puedo trabajar?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4519\" aria-labelledby=\"faq_3-4519\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u00bfEstudias? \u00bfTrabajas en media jornada? \u00bfNecesitas trabajo los fines de semana? No te preocupes, a CityXerpa nos adaptamos a tu ritmo de vida. Elige cuando te conectas y qu\u00e9 pedidos aceptas.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4518 repartidores \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 necesito para ser Xerpa?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-08-26T15:19:10+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-4518\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-4518\" href=\"#collapse-3-4518\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 necesito para ser Xerpa?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-4518\" aria-labelledby=\"faq_3-4518\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li> Mayor\u00eda de edad <\/li>\n<li> Veh\u00edculo propio. Tienes que tener una moto, bicicleta o coche para poder repartir! <\/li>\n<li> Un m\u00f3vil iOS o Android con conexi\u00f3n 4G <\/li>\n<li> Eficiencia, una sonrisa, amabilidad y ganas de trabajar. Eres nuestra cara visible!<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"xerpa-pro\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><p><strong style=\"font-size: 18px !important;\">CityXerpa Profesional<\/strong><br \/>\nPreguntas y respuestas de nuestra soluci\u00f3n para usuarios profesionales y empresas.<\/p>\n<\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-4 .fusion-panel { border-color:#f6f4f5; }.fusion-faqs-wrapper #accordian-4 .fusion-panel:hover{ border-color: #f6f4f5; }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 1px;width: 1px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-4.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 19px;}.fusion-accordian  #accordian-4 .panel-title a{font-size:20px;font-family:\"CityXerpaSemi\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-family:\"CityXerpa\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: #383838;}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: #383838;}.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #383838; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-4\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4497 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 es CityXerpa Pro?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:56:37+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4497\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4497\" href=\"#collapse-4-4497\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 es CityXerpa Pro?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4497\" aria-labelledby=\"faq_4-4497\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><b>CityXerpa Profesional<\/b>, es una plataforma de mensajer\u00eda pensada para empresas del pa\u00eds. Ponemos a tu disposici\u00f3n toda la infraestructura de log\u00edstica para tu empresa. Comprar, recoger y entregar todo el tipo de productos que necesites a trav\u00e9s de nuestro servicio web. Somos la empresa l\u00edder de transporte <i>express<\/i> en Andorra!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4496 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 servicios ofrec\u00e9is?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:55:37+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4496\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4496\" href=\"#collapse-4-4496\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 servicios ofrec\u00e9is?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4496\" aria-labelledby=\"faq_4-4496\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Ofrecemos dos servicios; el servicio <b><i> delivery<\/i><\/b> y el servicio <b>compra<\/b>.<\/p>\n<p>\u2022 El <b>servicio<i>delivery<\/i><\/b> consiste en la recogida y entrega de paquetes o documentos. Enviar cartas o productos a tus clientes, recoger y entregar las devoluciones de tus productos, entregar compras de tu e-commerce, entregar documentos a la administraci\u00f3n, reposici\u00f3n de stock, env\u00edos entre tiendas, entregas de proveedores, etc.<br \/>\n*El <b>servicio de vuelta<\/b>: Servicio de recogida, entrega y vuelta al punto de recogida <b>suplemento de 2.50\u20ac<\/b>. Indicar en el cuerpo de texto del mensaje este servicio extra.<\/p>\n<p>\u2022 El <b>servicio compra<\/b> consiste en comprar todo lo que necesites para tu empresa: Tinta para la impresora, material de oficina, el desayuno de la empresa, etc.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4495 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCu\u00e1l es su horario de servicio?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:52:46+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4495\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4495\" href=\"#collapse-4-4495\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1l es su horario de servicio?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4495\" aria-labelledby=\"faq_4-4495\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><Div class = \"cd-faq-content\"><\/p>\n<p>CityXerpa Profesional est\u00e1 disponible de <strong> lunes a domingo <\/strong>, de 09: 00h a 13.00 y de 15: 00h a 21: 00h.<\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4494 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo me registro?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:51:45+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4494\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4494\" href=\"#collapse-4-4494\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo me registro?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4494\" aria-labelledby=\"faq_4-4494\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Para registrarte en CityXerpa Profesional:<\/p>\n<ul>\n  <Lli> Opci\u00f3n 1. A trav\u00e9s de la p\u00e1gina <a href=\"http:\/\/pro.cityxerpa.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"> CityXerpa Profesional <\/a>. Creas tu perfil rellenando todos los datos y ya puedes realizar tu pedido.<\/li>\n<li> Opci\u00f3n 2. Llamando al n\u00famero de tel\u00e9fono<strong> +376 726 206 <\/strong>. <\/li>\n<\/ul>\n<p><i> *Recomendamos llenar los datos de facturaci\u00f3n en el registro para tener el perfil de empresa completo. Aunque siempre puede realizar m\u00e1s adelante desde su perfil. <\/i><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4493 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo hago un pedido?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:48:12+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4493\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4493\" href=\"#collapse-4-4493\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo hago un pedido?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4493\" aria-labelledby=\"faq_4-4493\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u00a1Es muy f\u00e1cil! Solo tienes que seguir los siguiente pasos:<\/p>\n<p>1. Iniciar sesi\u00f3n en tu cuenta CityXerpa Profesional.<\/p>\n<p>2. Seleccionar el servicio que deseas; servicio <b><i> delivery <\/i><\/b> o servicio <strong>compra <\/strong>.<\/p>\n<ul>\n<li style = \"list-style-type: none;\">\n<ul>\n<li> Servicio <i>delivery<\/i>: Nos escribes la direcci\u00f3n de recogida, de entrega y nos cuentas que quieres que recogemos. <\/li>\n<li> Servicio compra: Nos explicas que quieres que compramos y nos escribes la direcci\u00f3n de compra (si quieres de un sitio en concreto) y la direcci\u00f3n de entrega. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>3. Seleccionar el tiempo de entrega que deseas; entrega <i> express <\/i> entre 30 y 60 min. o entrega programada, t\u00fa eliges el d\u00eda y la hora que quieres que se realice el servicio.<\/p>\n<p>4. Selecciones &#8216;finalizar&#8217; y ya puedes despreocuparte. Nosotros hacemos el resto!<\/p>\n<p>Tambi\u00e9n puedes realizar los pedidos llamando al <a href=\"tel:+376726206\"> +376 726 206 <\/a>. T\u00fa eliges la opci\u00f3n m\u00e1s c\u00f3moda para ti!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4492 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfPuedo seleccionar la hora de entrega?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:45:48+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4492\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4492\" href=\"#collapse-4-4492\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfPuedo seleccionar la hora de entrega?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4492\" aria-labelledby=\"faq_4-4492\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En cuanto a los tiempos de entrega, tambi\u00e9n ofrec\u00edamos dos opciones:<\/p>\n<ul>\n<li> <strong> Entregas <i>express<\/i>:<\/strong> El pedido se recoge y se entrega en menos de una hora.<\/li>\n<li> <strong> Entregas programadas: <\/strong> Programas el d\u00eda y la hora que necesites realizar el servicio.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4491 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCu\u00e1nto cuesta cada servicio?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:43:51+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4491\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4491\" href=\"#collapse-4-4491\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1nto cuesta cada servicio?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4491\" aria-labelledby=\"faq_4-4491\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>El precio del servicio puede variar en funci\u00f3n de la distancia que haya entre el punto de recogida o compra y el punto de entrega. Los precios actualmente son: <b>5,99\u20ac el env\u00edo.<\/b><\/p>\n<p>Ofrecemos tambi\u00e9n, con un <b>suplemento de 2,50\u20ac<\/b>, el servicio de <b>recogida, entrega y vuelta <\/b> del paquete en el punto de recogida. Hay indicarlo en el coste de texto del mensaje.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4490 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo se realiza el pago?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:41:35+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4490\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4490\" href=\"#collapse-4-4490\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo se realiza el pago?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4490\" aria-labelledby=\"faq_4-4490\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>El pago se realiza mediante <strong>giro bancario de forma mensual. <\/strong> Por ello, es recomendable rellenar los datos de facturaci\u00f3n al registrarse. En caso de no haberlo hecho previamente, podr\u00e1s rellenar los datos en cualquier momento dentro de la secci\u00f3n &#8216;mi perfil&#8217;. Recibir\u00e1s por correo una factura mensual con el detalle de los servicios realizados.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4489 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCu\u00e1l es el rango de entregas establecido?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:40:10+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4489\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4489\" href=\"#collapse-4-4489\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1l es el rango de entregas establecido?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4489\" aria-labelledby=\"faq_4-4489\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>El servicio CityXerpa Profesional abarca Sant Juli\u00e0 de L\u00f2ria, Andorra la Vella, Escaldes-Engordany, Encamp, La Massana y Ordino.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4488 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfPuedo programar los pedidos para el d\u00eda siguiente o al cabo de algunos d\u00edas?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:37:30+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4488\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4488\" href=\"#collapse-4-4488\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfPuedo programar los pedidos para el d\u00eda siguiente o al cabo de algunos d\u00edas?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4488\" aria-labelledby=\"faq_4-4488\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>S\u00ed, puedes programar tus pedidos hasta cuatro d\u00edas de antelaci\u00f3n! Eliges el servicio que necesitas (compra o <b><i>delivery<\/i><\/b>) y al escoger el tiempo de entrega seleccionas &#8216;programar&#8217; y eliges el d\u00eda y la hora que quieres que se realice pedido. Una vez hecho, ya puedes olvidarte de todo, nosotros nos encargamos del resto.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4487 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfPuedo programar la recogida y la entrega en d\u00edas diferentes?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:36:04+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4487\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4487\" href=\"#collapse-4-4487\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfPuedo programar la recogida y la entrega en d\u00edas diferentes?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4487\" aria-labelledby=\"faq_4-4487\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, de momento no ofrecemos servicio de almacenamiento. Los pedidos se deben recoger y entregar en el mismo rango horario seleccionado.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4486 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 puedo enviar?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:34:59+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4486\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4486\" href=\"#collapse-4-4486\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 puedo enviar?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4486\" aria-labelledby=\"faq_4-4486\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Puedes enviar lo que quieras. Teniendo en cuenta que nuestros Xerpas se desplazan en coche, motocicleta o bicicleta en funci\u00f3n de lo que transporten. Por tanto, \u00a1no podemos transportar mobiliario grande o material con exceso de peso!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4483 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfAcept\u00e1is otros m\u00e9todos de pago?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T13:04:00+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4483\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4483\" href=\"#collapse-4-4483\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfAcept\u00e1is otros m\u00e9todos de pago?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4483\" aria-labelledby=\"faq_4-4483\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>El m\u00e9todo de pago es v\u00eda giro bancario, pero se puede tratar otro m\u00e9todo en caso necesario. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4482 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfPuedo hacer un seguimiento de la facturaci\u00f3n?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:30:16+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4482\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4482\" href=\"#collapse-4-4482\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfPuedo hacer un seguimiento de la facturaci\u00f3n?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4482\" aria-labelledby=\"faq_4-4482\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>S\u00ed, en todo momento puedes saber los costes de los servicios realizados yendo al apartado &#8216;historial de pedidos&#8217;.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4481 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfC\u00f3mo puedo saber si ha llegado mi pedido?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:16:20+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4481\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4481\" href=\"#collapse-4-4481\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo saber si ha llegado mi pedido?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4481\" aria-labelledby=\"faq_4-4481\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En todo momento puedes saber el estado de tu pedido yendo al apartado &#8216;historial de pedidos&#8217;. En este apartado, ver\u00e1s los pedidos en marcha as\u00ed como el historial de todos tus pedidos.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4480 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfPuedo cancelar mi pedido?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T11:15:01+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4480\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4480\" href=\"#collapse-4-4480\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfPuedo cancelar mi pedido?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4480\" aria-labelledby=\"faq_4-4480\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si tu pedido no est\u00e1 en marcha, podr\u00e1 ser cancelado. Si el pedido est\u00e1 en marcha y con un Xerpa asignado, \u00e9sta no podr\u00e1 ser cancelada y el cliente deber\u00e1 pagar el costo de env\u00edo aunque no quiera realizar el servicio.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4478 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfPuedo modificar mi pedido?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T10:57:55+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4478\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4478\" href=\"#collapse-4-4478\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfPuedo modificar mi pedido?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4478\" aria-labelledby=\"faq_4-4478\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Para modificar el pedido deber\u00e1s llamar a nuestro tel\u00e9fono de atenci\u00f3n al cliente +376 726 206 o escribirnos un mensaje a trav\u00e9s de la web en la secci\u00f3n &#8216;Ayuda&#8217;.da\u2019.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4477 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfFaltan productos o el pedido es err\u00f3neo?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T10:11:23+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4477\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4477\" href=\"#collapse-4-4477\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfFaltan productos o el pedido es err\u00f3neo?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4477\" aria-labelledby=\"faq_4-4477\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Ponte en contacto con nuestro servicio de atenci\u00f3n al cliente llamando al +376 726 206 o enviando un mensaje a trav\u00e9s de la web en la secci\u00f3n &#8216;Ayuda&#8217;. Nuestro equipo de atenci\u00f3n al cliente se encargar\u00e1 de solucionar la incidencia.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4476 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 pasa si el destinatario no puede recibir el paquete?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T09:58:46+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4476\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4476\" href=\"#collapse-4-4476\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 pasa si el destinatario no puede recibir el paquete?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4476\" aria-labelledby=\"faq_4-4476\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En este caso, se informar\u00e1 al cliente y se ofrecer\u00e1n dos opciones:<\/p>\n<ul>\n<li>Devolver el paquete al emisor. <\/li>\n<li>Reprogramar el env\u00edo para otra hora. <\/li>\n<\/ul>\n<p>En el caso de devolver el paquete al emisor se cobrar\u00e1 un recargo de <b>4,50\u20ac<\/b> por el servicio a\u00f1adido. En el caso de reprogramar el env\u00edo por otra hora se cobrar\u00e1 de nuevo el servicio <b>5,99\u20ac<\/b> como un pedido nuevo.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-4475 cityxerpa-profesional \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 pasa si el Xerpa tiene que hacer cola para realizar mi gesti\u00f3n?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/cityxerpa.com\/es\/author\/soniapascial\/\" title=\"Entradas de Sonia Pascual\" rel=\"author\">Sonia Pascual<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-09-30T09:55:25+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-4475\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-4475\" href=\"#collapse-4-4475\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 pasa si el Xerpa tiene que hacer cola para realizar mi gesti\u00f3n?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-4475\" aria-labelledby=\"faq_4-4475\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En caso de que el servicio no se pueda cumplir con los tiempos de entrega estimados (45min.) Debido a que el Xerpa est\u00e1 haciendo cola para realizar la compra o el servicio solicitado se har\u00e1 un recargo de <b> 2 \u20ac por cada franja de 10min <\/b> de espera.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"side-navigation.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4247","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes - Cliente - Xerpa - Partner - CityXerpa<\/title>\n<meta name=\"description\" content=\"\u00bfDudas o preguntas? Aqu\u00ed resolvemos todas tus dudas tanto si eres Xerpa, cliente o partner. 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