{"id":9469,"date":"2026-06-21T18:55:00","date_gmt":"2026-06-21T18:55:00","guid":{"rendered":"https:\/\/cityxerpa.com\/jobs\/customer-service-16h-2\/"},"modified":"2026-06-21T18:55:00","modified_gmt":"2026-06-21T18:55:00","slug":"customer-service-16h-2","status":"publish","type":"awsm_job_openings","link":"https:\/\/cityxerpa.com\/en\/jobs\/customer-service-16h-2\/","title":{"rendered":"CUSTOMER SERVICE (16h)"},"content":{"rendered":"\n<p>A CityXerpa som una empresa tecnol\u00f2gica enfocada en viure Andorra des d\u2019una sola app. El nostre viatge va comen\u00e7ar el 2016 entregant simplement menjar dels restaurants a les portes de la gent, a trav\u00e9s de la nostra aplicaci\u00f3. Avui, CityXerpa et porta el menjar del teu restaurant preferit, la compra del supermercat, t\u2019ajuda a moure\u2019t per Andorra o et fa viure les millors experi\u00e8ncies del pa\u00eds.<\/p>\n\n\n\n<p>Vols treballar a CityXerpa? Treballem amb les \u00faltimes tecnologies en un&nbsp;<strong>ambient jove i din\u00e0mic<\/strong>. Les nostres oficines estan&nbsp;<strong>ubicades al centre d\u2019Andorra<\/strong>. A qu\u00e8 esperes per a incorporar-te?<\/p>\n\n\n\n<p>Estem buscant una persona per incorporar al nostre equip<strong>&nbsp;d\u2019Atenci\u00f3 al Client en torn de nit de dijous a diumenge. <\/strong>La persona gestionar\u00e0 les comandes dels nostres clients en estreta coordinaci\u00f3 amb els respectius departaments i s\u2019encarregar\u00e0 de garantir una experi\u00e8ncia excel\u00b7lent i que els lliuraments es realitzin de forma segura i a temps. Es valorar\u00e0 el&nbsp;<strong>domini dels idiomes<\/strong>&nbsp;i de les&nbsp;<strong>noves eines digitals<\/strong>.<\/p>\n\n\n\n<p class=\"has-very-dark-gray-color has-text-color\"><strong>RESPONSABILITATS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Atenci\u00f3 al client <\/strong>via plataforma pr\u00f2pia de CityXerpa i tel\u00e8fon.<\/li>\n\n\n\n<li><strong>Donar servei al client en el proc\u00e9s d&#8217;enviament, <\/strong>seguiment i recepci\u00f3 de la comanda.<\/li>\n\n\n\n<li>Gesti\u00f3 i resoluci\u00f3 de possibles<strong> reclamacions i incid\u00e8ncies.<\/strong><\/li>\n\n\n\n<li>Contacte <strong>constant i report mensual<\/strong> amb el Cap d&#8217;\u00c0rea.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-very-dark-gray-color has-text-color\"><strong>REQUISITS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Idiomes<strong> imprescindibles<\/strong> tant escrits com parlats:\n<ul class=\"wp-block-list\">\n<li><strong>Nivell alt catal\u00e0, castell\u00e0 i angl\u00e8s<\/strong><\/li>\n\n\n\n<li><strong>Nivell mig\/alt franc\u00e8s<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Capacitat per <strong>comunicar-se de manera clara i assertiva amb els clients<\/strong>, tant per tel\u00e8fon com per escrit.<\/li>\n\n\n\n<li>Capacitat per redactar respostes de manera <strong>correcta, concisa i precisa<\/strong>.<\/li>\n\n\n\n<li>Domini de <strong>Microsoft Office<\/strong> i <strong>Google Suite<\/strong>.<\/li>\n\n\n\n<li><strong>Alt grau d\u2019experi\u00e8ncia en entorns digitals<\/strong>.<\/li>\n\n\n\n<li>Experi\u00e8ncia pr\u00e8via a l&#8217;\u00e0rea d&#8217;Atenci\u00f3 al Client.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-very-dark-gray-color has-text-color\"><strong>KPI\u2019s<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orientaci\u00f3 al client i habilitat per adaptar-se \/ respondre a diferents tipus de personalitats.<\/li>\n\n\n\n<li>Resoluci\u00f3 de problemes de manera proactiva, creativa i anal\u00edtica.<\/li>\n\n\n\n<li>Implicaci\u00f3 per identificar les necessitats dels nostres clients.<\/li>\n\n\n\n<li>Perfeccionista, rigorosa, responsable i organitzat\/da.<\/li>\n\n\n\n<li>Habilitat per prioritzar activitats.<\/li>\n\n\n\n<li>Treball en equip.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-very-dark-gray-color has-text-color\"><strong>OFERTA<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ul id=\"block-5d1d4f22-9218-4231-863f-76f8885be842\" class=\"wp-block-list\">\n<li><strong>Posici\u00f3 a jornada de 16h<\/strong> setmanals.<\/li>\n\n\n\n<li><strong>Dijous, divendres, dissabte i diumenge<\/strong>: de 19h a 23h<\/li>\n\n\n\n<li><strong>Bones condicions salarials<\/strong>&nbsp;i incentiu mensual.<\/li>\n\n\n\n<li><strong>Avantatges socials varis<\/strong>&nbsp;i exclusius per a CityXerpa.<\/li>\n\n\n\n<li>Imprescindible&nbsp;<strong>nacionalitat andorrana o perm\u00eds de resid\u00e8ncia a Andorra<\/strong>.<\/li>\n\n\n\n<li><strong>Incorporaci\u00f3 immediata.<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A CityXerpa som una empresa tecnol\u00f2gica enfocada en viure Andorra des d\u2019una sola app. El nostre viatge<\/p>\n","protected":false},"author":3,"template":"","meta":{"inline_featured_image":false},"class_list":["post-9469","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-customer-service","job-type-temps-parcial","job-location-andorra"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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