{"id":9466,"date":"2026-07-03T12:47:32","date_gmt":"2026-07-03T12:47:32","guid":{"rendered":"https:\/\/cityxerpa.com\/?post_type=awsm_job_openings&#038;p=9466"},"modified":"2026-07-03T12:47:32","modified_gmt":"2026-07-03T12:47:32","slug":"dispatcher","status":"publish","type":"awsm_job_openings","link":"https:\/\/cityxerpa.com\/en\/jobs\/dispatcher\/","title":{"rendered":"DISPATCHER"},"content":{"rendered":"\n<p>CityXerpa \u00e9s una empresa tecnol\u00f2gica enfocada a transformar la manera de viure Andorra des d\u2019una sola aplicaci\u00f3. El nostre viatge va comen\u00e7ar l\u2019any 2016 oferint un \u00fanic servei: portar el menjar dels restaurants fins a la porta de casa dels nostres clients. Des d\u2019aleshores, hem evolucionat fins a convertir-nos en una plataforma integral de serveis.<\/p>\n\n\n\n<p>Avui, amb CityXerpa pots demanar el menjar del teu restaurant preferit, fer la compra del supermercat, despla\u00e7ar-te per Andorra o descobrir i reservar les millors experi\u00e8ncies del pa\u00eds, tot des d\u2019una mateixa aplicaci\u00f3.<\/p>\n\n\n\n<p>Actualment, busquem una persona per incorporar-se al nostre equip d\u2019Operacions, concretament a l\u2019\u00e0rea de Central de Comandes i Atenci\u00f3 al Client. En aquesta posici\u00f3, ser\u00e0s responsable de gestionar les comandes dels nostres clients en coordinaci\u00f3 amb els diferents departaments de l\u2019empresa, garantint un servei \u00e0gil, una atenci\u00f3 excel\u00b7lent i que tots els lliuraments es duguin a terme de manera segura i puntual.<\/p>\n\n\n\n<p class=\"has-very-dark-gray-color has-text-color\"><strong>RESPONSABILITATS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gesti\u00f3 de comandes<\/strong>\n<ul class=\"wp-block-list\">\n<li>Gestionar el cicle complet de les comandes: acceptaci\u00f3, coordinaci\u00f3, seguiment i lliurament.<\/li>\n\n\n\n<li>Planificar i optimitzar la preparaci\u00f3 de les comandes i les rutes de repartiment segons les necessitats operatives.<\/li>\n\n\n\n<li>Vetllar perqu\u00e8 l&#8217;equip de repartidors estigui complet, inici\u00ef la jornada puntualment i compleixi els procediments establerts.<\/li>\n\n\n\n<li>Coordinar i donar suport a l&#8217;equip de repartidors per maximitzar l&#8217;efici\u00e8ncia operativa i garantir lliuraments puntuals.<\/li>\n\n\n\n<li>Supervisar el flux de comandes i adaptar-ne la gesti\u00f3 en funci\u00f3 de la capacitat operativa, mantenint sempre els est\u00e0ndards de qualitat del servei.<\/li>\n\n\n\n<li>Col\u00b7laborar estretament amb l&#8217;equip d&#8217;Atenci\u00f3 al Client per resoldre incid\u00e8ncies de manera \u00e0gil i oferir solucions que garanteixin la satisfacci\u00f3 i la confian\u00e7a dels clients.<\/li>\n\n\n\n<li>Fer seguiment de les incid\u00e8ncies operatives i coordinar-se amb la resta de departaments per assegurar-ne una resoluci\u00f3 eficient.<\/li>\n\n\n\n<li>Contribuir a la millora cont\u00ednua dels processos operatius, identificant oportunitats d&#8217;optimitzaci\u00f3 i proposant millores en el servei.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Atenci\u00f3 al client<\/strong>\n<ul class=\"wp-block-list\">\n<li>Atendre els clients per tel\u00e8fon i a trav\u00e9s de la nostra plataforma.<\/li>\n\n\n\n<li>Donar suport durant el proc\u00e9s de compra, seguiment i lliurament de les comandes.<\/li>\n\n\n\n<li>Gestionar incid\u00e8ncies i reclamacions de manera \u00e0gil i resolutiva.<\/li>\n\n\n\n<li>Coordinar-se amb la resta de departaments per garantir la millor experi\u00e8ncia de client.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Contacte i <strong>report constant i mensua<\/strong>l amb el teu responsable<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-very-dark-gray-color has-text-color\"><strong>REQUISITS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Idiomes imprescindibles tant escrits com parlats:\n<ul class=\"wp-block-list\">\n<li>Nivell alt de catal\u00e0 i castell\u00e0<\/li>\n\n\n\n<li>Es valorar\u00e0 positivament coneixements d&#8217;angl\u00e8s i franc\u00e8s<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Capacitat per comunicar-se de manera clara i assertiva amb clients, tant per tel\u00e8fon com escrit<\/li>\n\n\n\n<li>Capacitat per redactar respostes de manera correcta, concisa i precisa<\/li>\n\n\n\n<li>Coneixement del territori d&#8217;Andorra <\/li>\n\n\n\n<li><strong>Imprescindible alt grau d\u2019experi\u00e8ncia en entorns digitals<\/strong><\/li>\n\n\n\n<li>Domini de Microsoft Office i Google Suite<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-very-dark-gray-color has-text-color\"><strong>COMPET\u00c8NCIES CLAU<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tens <strong>autonomia, dinamisme i sentit de la responsabilitat<\/strong><\/li>\n\n\n\n<li>T&#8217;agraden els <strong>reptes<\/strong>, saps coordinar <strong>diverses feines al mateix <\/strong>temps i tens molt bon sentit del <strong>treball en equip<\/strong><\/li>\n\n\n\n<li>Saps gestionar <strong>situacions de crisis, treballar sota pressi\u00f3 i demostrar capacitat de reacci\u00f3<\/strong><\/li>\n\n\n\n<li>Ets una persona<strong> organitzada, precisa i met\u00f2dica<\/strong><\/li>\n\n\n\n<li>Est\u00e0s en proc\u00e9s de <strong>millora constant<\/strong><\/li>\n\n\n\n<li>Tens un <strong>excel\u00b7lent esperit d&#8217;an\u00e0lisi i s\u00edntesi<\/strong><\/li>\n\n\n\n<li><strong>Excel\u00b7lent capacitat de gesti\u00f3 del temps<\/strong><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-very-dark-gray-color has-text-color\"><strong>OFERTA<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contracte <strong>indefinit<\/strong><\/li>\n\n\n\n<li>Posici\u00f3 a <strong>jornada completa<\/strong> <\/li>\n\n\n\n<li><strong>Horari rotatiu de mat\u00ed<\/strong> (de 8:30h a 16:30h) o <strong>tarda<\/strong> (de 16h a 00h) que inclou algun <strong>cap de setmana laborable al mes<\/strong><\/li>\n\n\n\n<li>Formaci\u00f3 a c\u00e0rrec de l\u2019empresa<\/li>\n\n\n\n<li>Oficines al centre d&#8217;Andorra<\/li>\n\n\n\n<li>Ambient de feina din\u00e0mic i jove<\/li>\n\n\n\n<li>Avantatges socials atractius<\/li>\n\n\n\n<li>Imprescindible nacionalitat andorrana o perm\u00eds de resid\u00e8ncia a Andorra<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>CityXerpa \u00e9s una empresa tecnol\u00f2gica enfocada a transformar la manera de viure Andorra des d\u2019una sola aplicaci\u00f3.<\/p>\n","protected":false},"author":3,"template":"","meta":{"inline_featured_image":false},"class_list":["post-9466","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-operacions","job-type-jornada-completa","job-location-andorra"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DISPATCHER - CityXerpa<\/title>\n<meta name=\"description\" content=\"A CityXerpa estem buscant una persona per incorporar al nostre equip d&#039;Operacions que s&#039;ocupar\u00e0 de la Central de Comandes (Dispatcher) i Atenci\u00f3 al Client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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